How to determine if it's a Warranty or Emergency issue

Warranty & Emergency Information

All calls regarding warranty issues in your home should be directed through the Lewis Builders main office.

The purpose of the warranty is to provide coverage for defective or improper installation of material. It does not provide coverage for acts of God or repairs that are considered normal homeowner maintenance.

Contact Information

Warranty Appointments

• Phone: (603) 362-5333

• Fax: (603) 362-4936

• Email: warranty@lewisbuilders.com

24-Hour Emergency Service

• Phone: (603) 362-5333

Office hours: 7:00 AM to 4:30 PM

After hours: 4:30 PM Monday through Friday, or on weekends, call the number above and press **6** when prompted.

Appliances

For appliance issues, please contact the manufacturer directly, or a licensed Whirlpool repair company, with the model number, serial number, closing date, and a description of the problem. Refer to the Appliance Information sheet provided at closing.

Emergency Service

Emergency service is available when a plumbing, heating, or electrical malfunction makes the home unlivable, unsafe, or likely to cause further damage. Please limit emergency calls to those situations.

For nights between 4:30 PM and 7:00 AM, and for weekend emergencies, call **603-362-5333** and press **6** when prompted.

**Please note:** Emergency service is available only during the first year of ownership of your Lewis home. After one year, please contact your condominium association.

Sixty-Day List

During the first two months in your new home, you may notice items that need adjustment or attention. Please make a list of these items on the form provided in your homeowner folder and mail, fax, or email it to the warranty department using the contact information above.

One-Year List

Slight imperfections such as cracks, nail pops, and seam lines are common in drywall. Lewis Builders will return **one time** during the first year to perform drywall touch-ups when requested. Any problem reported after repairs have been completed becomes the responsibility of the homeowner.

The warranty program is not a substitute for normal homeowner maintenance. It is important to begin building a list of local home service professionals during your first year of homeownership. Lewis Builders provides contact information for installers and several recommended local tradespeople in the homeowner folder.

Items Not Covered Under the One-Year Warranty

1. Wear-and-tear items that were not specifically noted at the walkthrough are not covered on the 60-day or one-year list.

2. Grout will be repaired one time during the first year. After that, grout maintenance becomes the homeowner’s responsibility.

3. Nicks, tears, and damage to luxury vinyl tile, carpet, or hardwood are not covered after closing. Installation issues and seams are warranted for one year.

4. Countertop and sink scratches are not covered after closing.

5. Cabinet doors and unit doors will be addressed one time at the one-year warranty visit.

All items submitted to the warranty department under the 60-day and one-year lists are subject to review by warranty staff.

When to Contact Your Condominium Association vs. Warranty

The Lewis Builders Development warranty program covers the first year, with submissions at 60 days and 1 year. For warranty-related questions or concerns, please contact the warranty department  by calling or emailing the contact information above.

Please contact your **Condominium Association** for questions or concerns related to:

1. Condo association documents

2. Condo ownership

3. Interior and exterior common area warranty or damages

4. Board of Directors matters

5. Common area concerns or questions

6. Suggestions for improvements

7. Changes to exterior or interior common areas, including decks, patios, unit entry doors, and common hall space

8. Parking

9. Dumpsters

Atkinson Heights Condominium Association

Phone: (603) 362-5333

Fax: (603) 362-4936